Sorry for your experience, you didn’t say the full story, you missed the tour because you went somewhere and we couldn’t find you. Yes you showed up with your wife then you disappeared , the group couldn’t wait for you and they left at 2:30pm and still didn’t find you, your wife contacted us after 1 hour asking to bring the group back to the meeting point to take you which is not possible because they were out of the city and almost at the location. We offered to your wife the same tour that booked the next day but she said you have a flight at night so you can’t make it. Then we offered you a morning trips with a private car come to pick you up from the hotel and drop you off. Which is for extra charge but we didn’t charge you. And you’re wife accepted the offer and the trip started at 8am , at 11am you the guide contacted us asking for dinner , there’s no dinner at 11am and i informed your wife that before the trip that it will be different schedule, after you both came you ( the husband) contacted us saying (now you will have the deal with me not with my wife anymore) which is too late . You had the trip and the tour guide said you both enjoyed it so much. We also took you to the bats cave which is not included.
We have right for not taking you for the trip the next day because you missed your trip. But we didn’t and we took you for the trip the next day after we had a deal with your wife.