Dear Eve,
We sincerely apologize for your recent experience with our tour in Rome. We greatly value your feedback, as it helps us improve our services. We understand your concerns and frustrations, and we are committed to addressing these issues to ensure a more enjoyable and informative experience for our customers.
We're truly sorry to hear that your guide did not provide the level of information and engagement that you expected. We will take this matter seriously and conduct a thorough review of our guide's performance to ensure that this does not happen again in the future. Our goal is to provide insightful and engaging tours to all of our customers.
Regarding the wait time to enter the tour, we recognize that it is important to optimize our logistics and minimize waiting times. We will work on streamlining our processes to ensure a more efficient experience for our guests.
We appreciate your feedback on the value for money. Our aim is to provide a memorable and worthwhile experience for every guest, and your feedback will guide us in evaluating and adjusting our pricing and offerings.
We would like to make this right for you. To do so, we would like to offer you a partial refund for your tour, as a gesture of goodwill. Kindly provide us with your booking details, and we will process the refund as soon as possible.
Again, we apologize for any inconvenience you experienced during your tour. We genuinely appreciate your feedback, and we hope that you will consider giving us another opportunity to provide you with an exceptional tour experience in the future.
Thank you for choosing Tours of Rome, and we look forward to serving you better on your next visit.
Sincerely,
Tours of Rome Team