Hello Sanjeev_M,
We sincerely apologize for the inconvenience and frustration you experienced during your Colosseum by Evening Guided Tour with us. We understand that the situation you described was highly disappointing, and we regret any negative impression it may have left.
Due to circumstances beyond our control, including unforeseen restrictions imposed by the Colosseum, we were unfortunately compelled to cancel the tour on the day of your scheduled visit. We understand that this must have been disappointing and inconvenient for you, especially after making the effort to be at the Colosseum gates on time.
We want to assure you that City Wonders is a legitimate and reputable tour operator, and we take our customers' satisfaction seriously. As a gesture of goodwill, we have already processed a full refund for your tour, which will be reflected on your credit card statement in the coming days.
We understand that this experience may have left you with a negative perception of our services, and we deeply apologize for that. We value your feedback and will use it to improve our operations and communication with our customers.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We would be more than happy to assist you and address any remaining issues.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Edgar J.
Communications Manager
City Wonders