Dear Customer,
Thank you for sharing your feedback on your recent tour experience with Sonia. We're thrilled to hear that you found her knowledge of history and art to be enriching and that you enjoyed the private tour aspect.
Regarding the timing of the tour, we understand your concerns about the crowd levels despite the early morning start. We'd like to inform you that the Vatican has recently changed its opening hours to 8:00 AM to the public, which unfortunately has led to increased congestion during the early hours. However, your tour was scheduled to commence shortly after the opening, aiming to take advantage of the initial period when there are typically fewer visitors compared to later in the day or earlier.
We apologize if the crowd levels did not meet your expectations despite these efforts. We appreciate your understanding of the situation and hope that despite the crowds, you were still able to enjoy the unique insights and personalized experience offered by Sonia during your tour.
If you have any further questions or feedback, please don't hesitate to reach out.
Warm regards,