Hello Hannah_B,
Thank you for bringing this issue to our attention.
We apologize for the confusion and inconvenience you experienced with our Skip-the-Line: Colosseum Admission Ticket. We have taken your feedback seriously and have made necessary improvements to ensure a better experience for our customers.
We have addressed the coordination and group entry process, and now provide clearer instructions to ensure a smoother visit to the Colosseum. Our goal is to provide a hassle-free experience, and we regret that we fell short of your expectations on this occasion.
We appreciate your feedback and thank you for your understanding. We hope to have the opportunity to serve you better in the future.
Best regards,
Edgar J.
Communications Manager
City Wonders