Dear Client,
We are sorry the tour did not meet your expectations.
Regarding your complaint, we inform you that the confirmation voucher you received at the time of booking contains all our telephone contacts, in addition to the fact that you can contact us via WhatsApp and chat.
All customers for the tour you booked were on time and could visit the Colosseum without problems.
We are sorry for what happened. We do not believe we are responsible.
The itineraries of our tours are planned to allow our customers to get the most out of their visits and to optimize the time available.
In any case, our guides are all experts, trained, and passionate. Although they give their best, they may only be appreciated by some as opinion is an entirely personal factor.
Please get in touch with us to check through your booking code and which tour you have participated in and make the right decisions. Nonetheless, we have also forwarded this to our Guide Management department so that it can be looked at and followed up with the guide in case it is needed. Our local guides, selected for experience and professionalism, try their best to share their passion for their country and local History; we apologize that the guided tour was disappointing for you, and we will do our best to avoid it again. If you contact us directly at info @ tourinthecity.com with your comments, please do not hesitate to provide your booking reference number so we can follow up with the relevant people for you. Once again, thank you for leaving us your review. We hope to hear from you soon.
Kind Regards, Stefano Tour in the City