Hello, thank you for the feedback. Let's start from the beginning:
As stated in your booking, the tour was leaving at 7:30. We appreciate your effort in arriving half an hour earlier, but everybody left at 7:30 as programmed with no delays at all.
It is a 10 minutes moderate walk from our meeting point to the entrance of the Museums. If it was an issue for you right from the start, a booking with one of these ''all other tour companies'' you seem to know about would had avoided you a 10 minutes annoying walk.
You entered the Museums at 8 sharp, the moment they opened, and the exact time we had our booking at, 8:00 (prior the other agencies and regular public).
The devices that you and all the other groups were provided belong to the Vatican and are the ones that all the agencies have to use inside.
The complaint about the tour guide ''limiting your view'' it is totally beyond common sense, you should have told her that and it would have solved the issue immediatelly.
And finally, you are claiming to have visited only one room of the Vatican Museums, which is impossible, on your way to the Sistine Chapel, you visited the most important galleries and rooms of the Museums such as: Galleria delle carte geografiche, Galleria degli Arazzi, Galleria dei Candelabri, Museo Pio Clementino, not to mention the Raphael Rooms.
Taking into account the amount of misleading information your wrote in your review, we wouldn't want it to be left on behalf of one those ''other companies'' you were mentioning.