Dear Mrs. Diana,
we are sorry to hear that you didn't enjoy your tour with us. By the way, you booked this tour for October 1st with the pick-up option at 10,30 a.m. instead of 9 a.m. so the driver was not in late but he came on time, maybe at the moment of the booking, you didn't pay enough attention.
(Down below you can see your booking info and time) About the 3 hours driven sightseeing tour with our driver, it is well specified on the description and the confirmation of the tour that it is not a guided tour but a private driving tour with a deluxe vehicle (Minivan Mercedes Viano 2020). The driver gives only the main information of the sights included in the tour (It is also specified in the exclusions of the booking ). Again, we are very sorry you were not satisfied with our tour and we hope this explanation clarifies the issue. We agree with you about the fact that this tour can be organized independently saving money, even a house can be built independently and saving money.
For any further information, please do not hesitate to contact us.
Best regards
Tour In The City Experiences
BOOKING REFERENCES
Diana Friedman Booking ref.: BR-829137384
Best of Rome in Two Days Private Guided Tour and
Chauffeur Service -VIP Entrance
Rome in two days 10:30 (TG1~10:30)
Fri, Oct 01, 2021
2 Adults
What's Included
• Hotel pickup and drop-off in Downtown Rome only
• Transport by air-conditioned vehicle or minivan
• Permission to enter Rome city center
• 6-hour professional tour guide service
• 45-minutes Catacombs group tour
• Private driver for the sightseeing tour on the first day
• Insurance
• All taxes and Fees
• Entry/Admission - Vatican Museums
• Entry/Admission - Sistine Chapel
• Entry/Admission - Catacombs of Saint Callixtus
• Entry/Admission - Colosseum
• Entry/Admission - Roman Forum
• Entry/Admission - Palatine Hill
What's Not Included
COVID-19 Safety Measures
• Face masks required for travelers in public areas
• Face masks required for guides in public areas
• Social distancing enforced throughout the experience
• Regularly sanitized high-traffic areas
• Gear/equipment sanitized between uses
• Regular temperature checks for staff
A note from this tour provider
Temperature checks for travelers at the Museums/archeological
areas entrance. If the temperature is above 37.5 ° C (99,5°F),
access will not be possible. No refund will be available.
• Food and drinks
• Gratuities
• Transfer and pick-up to a hotel outside the city center or at the airport
• Pick-up participants in different locations one to each other
• Guide service for the Sightseeing tour
• Any additional hours or service
• Entry/Admission - Pantheon
• Entry/Admission - Museo Nazionale di Castel Sant'Angelo