Hi Zivile_G,
Thank you for taking the time to provide feedback on your recent Tuscany Guided Day Trip from Rome with Lunch & Wine Tasting. We appreciate your honest comments, and we regret to hear that your experience at the farm did not meet your expectations.
We understand that visiting Tuscany brings certain culinary expectations, and we are disappointed to learn that the food served at the farm fell short of these expectations. Our aim is to provide guests with an authentic and enjoyable dining experience, and we apologize that you found the spaghetti to be tasteless. This is certainly not the standard we uphold.
Regarding the cost of the wine, we will review this with the farm to ensure that pricing is reasonable and aligned with industry standards. We appreciate your feedback in this regard.
Your feedback is invaluable to us, as it helps us improve our tours and maintain the high standards we aim to deliver. We will communicate your comments to our tour team, including those responsible for selecting and vetting our partner farms and restaurants, to ensure that such experiences are enhanced in the future.
Once again, we apologize for any disappointment you experienced during your trip to Tuscany. We are grateful for your input, and we hope to have the opportunity to provide you with a more satisfying experience on one of our tours in the future.
Best regards,
Edgar J.
Communications Manager
City Wonders