Please accept our sincere apologies for any inconvenience caused. We are an international tour company, this tour had both Chinese and English-speaking customers, therefore the tour guide gave explanations of the same content in both Chinese and English. He did his best to make the guests feel better. We are sorry for the negative experience, nonetheless.
The vehicle we use is a new car in 2023, a professional tourist vehicle, Again, I would like to express my sincere apologies and sincerely hope that we can give you a better opportunity to be served next time!