Hi Barbara - Thanks for booking our new Night Tuk Tuk Tour in SF. I would like to personal apologize that the tour guide, tour content and route was not as promised. I was completely horrified to read you review of my company. This was apparently the 1st time this guide had run the night route (after being trained on it a couple of months ago) and he started running the completely different day route and more than obviously never recovered. This is completely inexcusable. We have refunded your full amount and extend the offer for a free Tuk Tuk Tour when you return to SF (day or night) to show you the sites we love to share with guests. Again - from me and our crew very sorry that we made this huge error.