Hi, thank you for taking the time to write a review. I'd like to respond to all of your comments if you don't mind. First off, the queue does have you go through a picture line, but you don't have to get your picture taken. Not sure what you mean by cramped dirty unhappy workers, as the majority of our staff has been around for years as we have a low turnover rate. We take pride in our team working together. As for the Audio, we do offer free audio tours in 9 different languages, including English, for those who have trouble hearing the tour through the speakers. The wind can be quite a nuisance on certain parts of the bay. Please come back to see us again for a chance to make it up to you.