Thank you for taking the time to share your thoughts about your recent experience with Secret Food Tours, Brain. We appreciate your feedback as it helps us continuously improve our tours. We're saddened that your recent experience with us didn't meet your expectations. We'd like to highlight that although you may be able to visit the stops on your own, it wouldn't beat having a local guide weaving in local history and knowledge about the food, all wrapped up in an experience you wouldn’t have by yourself.
Regarding our guide's knowledge, they usually receive positive feedback for their enthusiasm and knowledge, so I’m disappointed to hear that this was not your impression. Rest assured that we have rigorous training programs in place for our guides to ensure they possess the right knowledge to lead our tours. Further training is also incorporated to keep them up to date with any developments or changes. Your comments will be taken into account as we work to enhance our training procedures further.
We look forward to having you again and providing you with an exceptional food tour experience. If you’d like to discuss this further, don’t hesitate to contact us at info@secrettours.com. Thank you.