Dear Eduardo,
We apologize for any inconvenience you encountered during your visit, and we appreciate your patience in bringing this matter to our attention.
We regret that you experienced difficulty finding the meeting place, and we understand that this can be frustrating.
Clear and concise instructions are essential, and we will review our communication to ensure that future guests have a smoother arrival experience.
Regarding the issue with reaching our customer service, we sincerely apologize for any inconvenience you faced.
It's important to us that guests have access to support when needed.
We would like to investigate this further and explore possible alternatives, such as rescheduling your tour, to ensure that you have the opportunity to enjoy the cooking class you anticipated.
To assist us in providing a resolution, please contact us directly at feedback@walks.org with your booking details and we will offer alternatives to make your experience more enjoyable.
Best regards,
Jhonas.
Walks and Devour Tours.