We recommend that you read thoroughly not only tour descriptions before booking excursions and or tours. As it states in the second sentence of our ad that you will receive discounts on tastings and bottles of wine and that alcohol is not included. The description the food provided states exactly what you said you received " a picnic with your personal charcuterie of assorted artisan cheeses, salami, fresh fruit, gourmet chocolates and French bread with olive oil and balsamic vinegar."
Please note what you did receive that was not included. Special accommodations to pick you and your group up at your location, a private tour for the price of a standard tour, extended tour due to traffic and weather conditions, visiting 4 wineries when we only guarantee 3.
We take these reviews very seriously and in our investigation we have determined that there was not misrepresentation of what is included in the tour and the tour guide took extra measures to ensure you got the most out of your day. These concerns were not addressed at the time of the tour and your group expressed to her that they had a great day and gave her a gratuity.