Thank you for your feedback on your experience with us. Our sincerest apologies for not providing the perfect tour. On behalf of Quality Control Department, please allow us to make following explanations:
Firstly, we have three fixed pick-up locations of this tour which is listed on the website since this tour is a group tour, we need to pick you up at your choosen location at the Seattle Public Library-Central Library which you confirmed with us before the tour. We have checked with all related colleagues that we did not receive any email about which hotel you lived, maybe there are some misunderstanding in here. Regarding the vehicle, it is based on the number of guests. minivan or motorcoach with good condition will be the tour vehicle. Everyone have one seat is normal opration, but your suggestions will be taken into serious consideration. It is customary for our guides to give as much information on the destination as they can, but if there is anything you felt was missing from the explanations, please feel free to reach out to us directly, we will enhance the training and enlarge their knowledge to provide better service for our customer. In regards to the tour guide, we humbly apologize if his English was not perfect. Accordingly, our guide comes from China but has lived in America for many years, so she can speak certain levels of Fluent English. Still, we are aware that many are not native speakers, and it may bring up potential communication hassles We agree that safety always comes first. We will be making sure all drivers are reminded to always drive carefully while driving. Finally, all the itinerary was operated as the web site described, We hope the above explanation can help solve misunderstandings that might have occurre