Dear Customer,
Thank you so much for sharing your feedback about our service. We highly value any feedback and suggestion to improve our service quality. On behalf of Quality Control Department, please accept our sincere apology for any inconvenience. For your issues, Please provide a BR NO. so we can check what happened on this tour..
We do have an email handling customer complaint :qc@uvbookings.com, if you have any problems about the service , please do not hesitate to contact us.