The reason that you were unable to fly over Toledo or Madrid was that the weather was unsuitable for a safe balloon flight in this areas that day. We suggested Segovia where we made a wonderful flight that day, and as you refused, we requested the refund to Viator which should be credited shortly.
So we don't understand your reasons for dissapointment, where we tried to accommodate you giving the best alternative given the weather conditions, and when you didn't accepted them, we just canceled and refunded your reservation. We have no control of the weather and the only thing we can do if offer the best alternatives for you.
Regards,