Dear Kara,
I am very sorry for this incident during your tour as I know how long and tiring the day was. Unfortunately, as you know the vehicle battery had a sudden problem and it took us an hour to be able to fix it before trying to arrange an alternative vehicle. You were invited to wait in a restaurant and have a drink at our expense till this matter was solved.
Also, as it is described on our tour page we offer lunch and you always receive an email from us suggesting to take some snack or have some food if you need breakfast or dinner. English speaking driver and guide in Tangier since the transfer in Seville is usually straight forward and serves as a transfer and not a guided tour in Spain.
I apologize for the rather long day and an happy that you could enjoy the day in Tangier with one of our best guides and arrived home late but safe. :)
Thanks a lot and hope to have you back and make for a more memorable trip!