Hi, Madam Tracey
We at Nice Tours LLC, value all reviews, good or bad, with one condition: they must not contain lies/False information and must tell the complete truth.
After reading your whole review, Sadly, you are not telling the whole truth! Anyway:
1- We never said that the flight was cancelled on the original day that you booked; we said that the flight time was changed to a later time, and for the people from your hotel who took the tour on the same day, they chose a very early flight by EgyptAir, which departs at 5:00 a.m., and our agent already offered you this flight, but you said "This flight is too early" So, there is no need to lie and deny!!!!!
2- Regarding that our guide "did not go with you to the Egyptian Museum", You told the guide that you want to visit the Egyptian Museum alone with your husband so our guide waited outside for you just to fulfill your request
3- Finally, I'd want to say that it's a shame that you didn't include anything positive in your review. You didn't mention the on-time Pick up and drop off by our drivers & The 24/7 Support on Whatsapp & Emails & Calls (There's no company doing all that like us) by our amazing multilingual group of employees (127 Active Employees). So, Please be honest when you write any review about any company In order not to mislead travelers with false allegations and denying the positive side and also, not saying the truth is a bad behavior that was not really expected from you!!!! You literally by what you said, you made no value for our team's efforts
Best regards,
Patrick
Nice Tours team