Dear Benjamin,
Thank you very much for your feedback. It is of great value to us and we appreciate you taking the time to review us here on Viator. Rila Monastery is one of the most beautiful monastaries in Bulgaria, also listed in the UNESCO World Heritage and we understand your desire to be able to learn more about the actual life of a monk. We would suggest your ideas to the monastery officials, but it remains entirely up to their policy what and how much of the private life of a monk to be revealed, since it is a functioning monastery, not a Monastery Museum.
Saturdays are our busiest days when more than one bus is sent out to the Monastery trip. Sometimes it's very difficult to have two large buses on the same day. Thus, we use a bigger one and a smaller one, like the one you have travelled in.
As far as our guide Martin, please kindly note that he is one of our best tour guides and usually receives a lot of 5-star reviews exactly because of his sense of humour. But of course, please accept our apology that Martin has not met your expectations and we will take your remarks into consideration. In fact, we would be more than happy to have you on another tour with us again next time you visit Bulgaria. Give us another chance to impress you. Next time with 5 out of 5 stars! Best regards, Nora Dobrinska (Traventuria Team)