Hi, thank you for booking with Croatia Private Tours. I am glad that your overall experience with our driver and owner was positive. There was clearly a lack of communication between Viator and you as a customer. I would like to emphasize that you made your reservation through Viator and we cannot take responsibility for any misunderstandings. It is clearly stated at the time of booking that an English-speaking driver and a modern vehicle will be provided. Furthermore, it is clearly written, "Inside the park, enjoy free time walking along educational paths and exploring the park." Finally, a generous refund was issued from our team and was never option. Thank You and wish you all the best