Dear Shanmugam,
We have thoroughly investigated the issue you raised regarding the guide during your recent tour in Srinagar. Upon review, we found that the same guide was assigned to accompany you for three consecutive days.
However, on the second day of the tour, there was a change in the itinerary from Pahalgam to Srinagar. The guide informed you in advance that it would be the first day of the yatra (pilgrimage), and heavy traffic was expected. He specifically mentioned that the traffic situation could worsen the next day due to the yatra and Eid holiday. We regret that we did not receive any response from you regarding this message, as we always appreciate open communication with our customers.
The issue arose on the last day of the trip when you requested the guide to help you purchase wine. The guide respectfully explained that it was against his religious beliefs to engage in such activities and he would neither discuss nor visit a wine shop. After the drop-off, you proceeded to visit the wine shop with the driver and subsequently lodged a complaint about the guide.
We kindly request that you respect the religious beliefs of others and refrain from making complaints after availing their services solely due to personal preferences or ego-related matters.
We apologize if there was any lack of communication or commentary from the guide during the tour. We take your feedback seriously and will address it with the guide to ensure improvements in their service.
We appreciate your understanding and hope that despite this experience, you will consider giving us another opportunity to serve you in the future.
Best regards,
Meenakshi