We're disappointed to hear about your experience, especially given our track record of over 2000 excellent reviews. We always strive to address concerns promptly and directly. Despite reaching out to you three times, we've unfortunately not been able to connect.
Regarding the issue raised, our company policy mandates our guides to steer conversations away from potentially contentious topics like politics or religion. Our guide was adhering to this policy to ensure a pleasant experience for all guests. Far from being a 'lemon,' she is a highly valued member of our team, known for her professionalism and sought-after expertise.
However, your feedback and patronage is genuinely important to us, and we're eager to make things right. We sincerely hope for the opportunity to create a more satisfying experience for you in the future. Please feel free to reach out to us directly so we can discuss this matter further.