Glad to hear that you enjoyed your flight experience.
It is disappointing to hear that you felt 'admonished' for being late, this is certainly not how we want any of our guests to feel.
You made a reservation through Viator for a 1030 departure where we advised you of an expected arrival 30mins prior to departure, for check in and safety briefing via email.
As you had not arrived on time, we attempted to contact you (using the number provided at the time of booking) however you could not be reached.
At the time of your arrival, we advised you that you were late and that we had tried to call you, despite this, we checked you in and informed you that we would be able to accommodate you on a slightly later departure.
We apologise if you feel as though there was not more communication after that time however we had numerous helicopters that were in operation and were also managing many other guests.
It is regrettable that you did not voice your concerns on the day, as we couldn't be more customer service focused as a company. On a day to day basis, there is a lot of effort that goes into ensuring a safe, efficient and enjoyable experience for all of our guests, where timely arrivals are a vital part of that equation.