as you well know, Venice is an island and not like the others in the world, with many small canals that cannot be traveled by boat, so if you choose a hotel where it does not have a private pier or is located where there is no water, disembarkation is always as close as possible to the point of arrival.
you walked for about two minutes i think i deserve two stars for this is not matched to the kind of high level transfer made.
in any case I'm sorry, but the cause is not ours but from the particularity of the city,