Hola Whittney, we are sorry to hear you have a bad experience with us, we will take action on your experience, we are having a meeting with the park general manager to realize what happened, the ATV ride should be at least 35 min on your way to the cenote and Ziplines and it shouldn't be a straight line ride, that is why we do it inside the jungle. We have been working with our tour guides to give them all the information and support to make your tour unique. We will check why I took so much to the guide to get you there, we know how important is for you to have a great experience on each activity you decided to take while your vacations in Tulum. We would like you to give us another opportunity, we want to give you and your kids another ATV experience for free, we know we can change that bad taste you already have, please let us know when would you like to do it and we will arrange everything, thank you for your comment we know we have to work hard to make this tour unique, and believe me when I told you we are working hard. Thank you
Mao