Thank you for your feedback regarding the tour. We are located right at the Marina and very easy to find. We send instructions and images of exactly how to meet us. You did seem very angry that we hadn't sent someone to meet you, but coming to our meeting point is much easier than trying to find 1-2 people amongst thousands or cruise ship passengers. I did say I had sent you detailed instructions through the Viator platform and I am sorry that you perceived this as laying blame, it was not. I contacted Viator to say you hadn't received the instructions and this is their response:
"Dear Reservations,
I have forwarded the email which you sent dated February 19, 2024 to the customer. Explained the customer that you have sent an email informing how to meet them."
That you loved the tour but downgraded it because of this is disappointing, but I am pleased that you enjoyed your time with us here in our little paradise.