Thank you for sharing your experience, and we sincerely apologize for the cancellation and the disappointment it caused. We understand that this was meant to be a highlight of your visit, and it's regrettable that we were unable to deliver the expected experience. We strive to ensure all our tours run smoothly and regret that in your case, we fell short with mechanical issues beyond our control.
We appreciate your feedback as it helps us improve our service reliability. Please reach out to our guest service team if there is anything we can do to assist further or to discuss. Again, we are very sorry for the inconvenience and hope we have the opportunity to make this right.