Dear Denise,
Thank you for sharing your honest feedback about your recent experience. We deeply regret the inconveniences you encountered during your tour and sincerely apologize for the lack of execution and communication.
Your comments highlight areas where we fell short of our own standards, and we are taking immediate steps to address these issues. We understand the importance of punctuality and clear communication, and we are actively working on refining our processes to ensure that such situations are avoided in the future.
We apologize for the absence of Prosecco and any language barriers you faced during the tour. We are committed to providing a seamless and enjoyable experience for all our guests, and we are actively reviewing our operations to enhance these aspects.
While we're pleased that you found our electric vintage old-timer concept appealing, we acknowledge that this alone is not enough to justify any lack of organization. Your feedback serves as a valuable reminder of the importance of ensuring a well-coordinated and delightful tour.
Please know that your experience does not align with our usual standards, and we appreciate your patience and understanding. If you might consider giving us another chance in the future, we would be grateful for the opportunity to demonstrate the improvements we are making based on your feedback.
Once again, we apologize for any disappointment you faced and thank you for bringing these matters to our attention.
Warm regards,
Royal E-Car Tours Team