Hi, we are sorry that you did not enjoy your Tour. Though I am not 100% sure which guest you are, I am guessing this a couple who was lodging inside the Park on the opposite side of the Lower Loop from where the Tour starts in West Yellowstone. This Tour is listed as an 8-9 hour Tour and for those staying inside the Park, the closest, most reasonable pick up option is at Madison Junction so that you did not have to drive the extra 30 min each way out to West Yellowstone. Also, your guide was Nick who everyone loves, so I am puzzled as to what was disappointing.