Dear Justin R,
Many thanks for taking your valuable time to give us your authentic feedback online. We are very fortunate to serve you in Xi'an. It is good to know that you enjoyed your visit to the Terracotta Army. At the same time, we feel sorry about the unhappy experience you encountered during the tour. This tour is absolutely a no shopping tour, and our guides are strictly prohibited from taking our clients to any commission-based factory stores or shops. However, it is inevitable to pass by some souvenir stores owned by the scenic spots sometimes. We have ended the partnership with this guide as his service is not up to TravelChinaGuide's standard. We will never stop working hard to prefect our service and offer our superb service to the clients. Thank you and best wishes!