Hello dear customers,
Thank you for taking the time to leave a review about your experience of camel ride at sunset in Agadir.
We do our best to satisfy our customers.
Therefore we are sorry that this was not the case for you.
The first time I don't reply to a comment immediately, because it's the first time I receive a negative feedback and such a low rating.
I am not upset or angry because I have learned over the past 20 years in this service that I must be in total harmony with my own philosophy in receiving my guests: always welcome tourists with a smile and accept their reviews and evaluations.
You will have noticed, ladies, that I welcomed you with pleasure and I gave each of you a Tuareg scarf to embellish this experience (by the way, this is not included in the price of the excursion).
At that moment, if you had asked for a toilet I would have shown you two because you claimed that we have not toilets.
Dear ladies, we have two toilets on our ranch.
You also claim that the saddle of one of the camels was broken: For your information ladies the saddle of the camel is different from that of the horse as the back of the horse is different from that of the dromedary. And if it was broken as you claim you would have fallen because the camel's back is curved by its hump. Also the camel's saddle does not break because it is not made like the horse's.
For the camel ride route, it is the same that all camel and horse rides providers have been crossing for years.
Concerning the mosquitoes they appear in the natural park of souss massa when it is humid and when there is fog. That day was rather a sunny day. After reading your comment I asked the guide if there were mosquitoes and when he answered negative I had to contact the other two clients who were with you (as they are our regular clients) to be sure, they told me that the camel ride was perfect and that there were no mosquitoes.
Thank you so much for visit and for your review.