Something seems very suspicious about this review. We discovered that your account of events as described above is complete fabrication.In other words whole thing is a lie. You both were fully drunked on valentine day, Our Driver informed us , when driving from Delhi to Agra, you asked to stop at beer shop and you bought a full crate of beers and finished it on 3 hour journey to Agra.
Furthermore , we never once had a complaint about our Guide and driver in last nine months. This is impossible to believe guide will not buy ticket and driver will stop to play cards with his friends .
Before booking this tour , one can read all description and then pay for the tour to book on TripAdvisor. In this Tour we get your tickets in advance and also this high value ticket entitled you to go inside the main mausoleum.
All of our guides and drivers , are excellent , they are hand-picked and trained to make our guest fully satisfied and happy , one can read their reviews also on TripAdvisor. We never value money but the hospitality and service. But we will never refund to scam artists like you . For those taking a time to read this reply , Not only this guy is a liar but and someone who want free tour. He gave us threat to write a bad review if we don't refund .
Your Tour was great , Our guide delivered the best tour he even gifted you Sandalwood paste and Taj Mahal fridge magnet before starting this tour, when he met you. This is part of our traditional hospitality.
We are always open to honest constructive criticism and we are always striving to improve. Visiting shops are always optional and guide will only go there , if you want to.
Everything was great and worth the prices, We take our service very seriously, we go to great lengths to attend the need of our guest and offer the best possible tour experience. Your review , however is total shame and you should be ashamed of yourself for no other reason than you wanted free tour from us.
It is impossible to believe for anyone that driver will stop on the way to play cards with his friends. Your driver was Gurmeet , who is the best driver of ours , he only gets 5 star review.
I am Sorry you had any confusion you experienced, our staff get extensive training and make us one of the best Tour Operator in Agra. We are proud of them .