On the boat and snorkeling: 4/5
- Our three guides were knowledgable about the reefs, nurse sharks, and fish living in Hol Chan
- Included a mask and snorkel set, fins, and life vest
- After the first stop, we were offered water from a Gatorade barrel, watermelon, and pineapple
- The tour did not include any towels, which normally wouldn't be an issue, but it poured heavily during the second stop and all the way back to the dock. The boat was small for the 18 guests + 3 guides on it, and the majority of the boat was exposed to the elements. For the price paid for this tour, they should have included towels and tarps to keep dry for guests.
- We departed and arrived on time.
Amigos Del Mar Dive Shop & Marina Communication & Admin: 2/5
- The morning of the tour, it was raining, so I reached out to the operating team on Viator 2 hours before departure and was unable to get a response.
- The original message they sent when I booked the tour had a phone number on it to call or WhatsApp. However, when called, no ring went through. When I messaged it on WhatsApp, I got a notification that the number was not on WhatsApp.
- I reached out to Viator to confirm information, and they said we were confirmed on the tour for the day, and gave us a different number for the dive shop than was originally communicated.
- When checking in for the tour, the registration team asked where we were staying. After we had finished the tour and were back at the hotel eating lunch, they called our hotel to put us in contact with them and said we hadn't paid them for the tour even though we had been prepaid through Viator. They were rude, and said we had to come back to the shop to pay.
- When I said we'd already paid and they needed to work with Viator because we were not coming back, they put me on hold, and then said "Oh, yeah, Viator just got back to us, you're paid". An absolute waste of time, and a horrible way to end that experience, especially because the guides had been great.
Overall: 3/5
- If you're set on doing this tour with Amigos, bring two towels for yourself in case of rain
- Do not expect them to respond via the Viator app or through the phone numbers
- Be wary if they reach out to you if you book through Viator - they need to work it out through Viator, not you directly!