Hi Saurabh,
Thank you for taking the time to provide your feedback on your recent experience with Radventures.
I am sorry to hear that the tour did not meet your expectations, and I appreciate your candid review as it helps us to continually improve.
I am glad to hear that our guide kept you engaged, although I'm concerned to hear about your disappointment with the itinerary.
I would like to clarify that this 3-hour tour from Banff is designed to explore a variety of local highlights close to and around Banff, with about 10 stops.
Given the time constraints and the distance, it's important to note that Lake Louise is about an hour's drive from Banff (one-way) and is not included in this shorter itinerary, with our stops clearly outlined in the itinerary during your booking process.
We make every effort to ensure our tour descriptions are clear and accurate, so I'm puzzled that there was an expectation to visit Lake Louise, and I apologize for any confusion this may have caused.
Regarding the absence of wildlife sightings, such as bears, these experiences are highly unpredictable and typically, bear sightings don't occur until around May - October as bears typically hibernate outside of these times of the year.
The image galleries shown by Viator are meant to showcase the potential of what might be seen, but unfortunately, we can't guarantee these sightings as we are in a national park, not a zoo.
I understand this might be disappointing and we will continue to review our promotional materials to better manage expectations.
We deeply value your input and am committed to making necessary adjustments based on your feedback. If there's an opportunity to discuss your experience further, please don't hesitate to contact me directly at dale@radventurescanada.com.
I would be keen to address your concerns personally and discuss how we might be able to offer you another chance to see a bear on a trip in the coming weeks.
Thank you once again for your feedback.
Warm regards,
Dale Schober
Founder, Radventures