Dear Diana,
Thank you for your review and we appreciate it a lot.
Sometimes we have traffic jams and therefore we were indeed 35 minutes late and we can not do much about it but we always write to our guests and let them know about the delay. And I do know that on the ship internet is slow and expensive and most guests don't use the internet on the ship or till when they are on shore. But we are doing our best to keep our guests updated.
Where the mangrove and the Flamingoes are at Lac Bay are in the NATURE. The road there is from dirt and when it rains the road gets a bit rough. This is something we can not control or change because of its nature.
As for the Flamingos, they are also free and in nature. We can not help it that they were not close enough for you to see them. We can not call the flamingoes and tell them to come close so you can see them. it is impossible.
This tour is the Flamingo and Mangrove trip and we feel sorry you had this tour right after a very bad rainy period we had on Bonaire.
We wish you all the best and a great safe journey for you and your family.