Hey George. It's Niko here. I am really sorry to read about your experience. It was indeed me who drove down on my day off to start the aircraft; I do run the company but I'm an employee; not an owner.
I do not know what the pilot may have told you, but there was no fault in the helicopter, or technology. (Thus I got the helicopter started straight away) - I can only gather by your review the pilot may have been embarrassed by this situation, and may have told you something else. Which is upsetting, as we take true pride in our helicopters.
I would ask the person who flew with you, but the pilot in question was on trial and I fired them shortly after - they no longer work for Bekaa Air. Prior to this, they never informed me of what happened and this is the first that I come to read about this.
I was also surprised to see that the flight may have been cut short as there was over 45min of daylight left - plenty for the scenic. When I hopped out of the helicopter, I briefed them to make sure you got the full flight time too.
Now on to making this right. If you can contact us, I would love to take you on a flight. I genuinely hope you will take me up on this. After 6 years in business you're the first person who had a poor flying experience with us and to me this is one too many.