Hello Melissa. Thank you for your candor comments. I apologize for any inconveniences with the e-bikes. We had another large e-bike tour that day and did our best to accommodate everyone. When we discovered several of our e-bikes we’re not up to par the morning of, we did our best to find a viable solution. Typically, for 8 or more guests we add a second guide. We sometimes add a second guide for shorter routes, if staff is available. But very often one guide can easily manage a group of 7 on these tours.