Overall - GREAT EXCURSION! I will explain why it went from 5 star to 4 star for our experience... We feel that it's important information for both Yalku Tours, and potential tour patrons
We were picked up from our hotel promptly at 6AM, which is exactly what we expected. This tour fits in A LOT of great stuff, so it's a VERY long day. Totally understandable and expected. Carmen was our tour guide and she is VERY experienced and highly knowledgable about the Yucatan and Mayan people. Very educational tour indeed. Chichen Itza is breathtaking, but we would have loved to be able to see all of it. Carmen took us to the main pyramid, the ball courts, and some of the nearby areas, but then we were given about 40 minutes to explore the rest. We decided to go to the sacrificial Cenote, but were unable to see the observatory and other areas. That was a bit disappointing, but I digress. Next was the Hubiku Cenote which was amazing! We were blessed by a Shaman, and welcomed to swim in the beautiful Cenote. Was a very cool experience. Lunch was right there on the Cenote grounds and was delicious! Next was Ek Balam. Ek Balam was a way more intimate and explorational experience than Chichen Itza. Chichen Itza is now a world heritage site, so it's understandable. At Ek Balam, you could go pretty much wherever you wanted. We climbed all sorts of things and it was amazing.
Since we were the first ones picked up, we expected to be the first ones dropped off. That way, the day would be evenly distributed between all travelers. That was not the case... We stayed at Excellence in Puerto Morelos amazing resort by the way, highly recommended. We were within 30 minutes of Cancun, between Cancun and Playa Del Carmen. For some reason, we were grouped with a tour that had three other pick up stops that were all in the Playa Del Carmen/Tulum area... We were picked up first at 6AM, and then we worked our way down the coast picking up the others, which was no problem. On the way back, there are two different ways of traveling from the ruins and back to the coast. There is a sort of fork in the highway that takes you either South East to the Tulum/Playa Del Carmen area, or more North East to the Cancun area. Unfortunately for us, we went South East back to Tulum/Playa Del Carmen to drop off all of the others first... If we had gone the other way, we could have easily been dropped off first and everyone would have had about a 12-13 hour day equally... Since we went back the way we came, our day was about 16 hours long.... Only us. On top of that, we were also held up because we had to stop for more gas and wait for a Yalku Tours rep to bring the credit card needed to get the gas. Traffic was horrific, as we had to go to a certain gas station off of the highway. I understand that gas was needed to get us back to our resort, but we feel that we should have been dropped off first. We only feel this way because it should have been made a priority to maintain fairness and equal tour length for all travelers. This could have been easily avoided, and was poor logistical planning. Maybe grouping us with a Cancun tour van would have been the best option.
All of that being said, Carmen and the driver were excellent! The tour fit in almost everything we wanted to do, and came very close to our expectations. The lack of time at Chichen Itza, and most of all, the circumstances of the travel time to and from, are our only complaints.