We deeply regret that your experience on the Sunset Playa Blanca Barú and Bioluminescent Plankton excursion did not meet your expectations and that you faced various inconveniences during the tour. We value your comments, as they are essential to us, and we will take all your comments seriously to improve our services in the future.
It is important to note that the masseuses you mention are mothers who are heads of household in the native community, and their work is their main livelihood. We work with them on customer service training to improve communication with our customers and ensure a more positive experience for everyone.
Your satisfaction and safety are our highest priorities, and we apologize for any discomfort you experienced during your experience. We have conducted additional investigations into possible foodborne illness and have checked days before and after your report, with no evidence of GI symptoms in other people. The beach club has an adequate refrigeration of the products, as well as an appropriate storage and rotation to guarantee the quality of the food.
We are committed to addressing the specific issues you have reported and will work to ensure that similar situations do not occur in the future. Your feedback helps us identify areas for improvement and continue to strive to deliver more satisfying experiences for our customers.
Again, we sincerely apologize for any inconvenience you have faced and appreciate your feedback which motivates us to improve and exceed our visitors' expectations.