Dear Phuong,
We sincerely appreciate your feedback, although we would like to address a few points to prevent any potential confusion for our future customers.
First and foremost, it's important to clarify that our service IS NOT AN EXCURSION; it is strictly a private transportation arrangement. The boat tour you mentioned was actually booked through a different provider (that you requested help to find) for the lagoon experience.
Additionally, you initially requested a specific pickup time at the lagoon, which was promptly arranged to meet your preferences. There was no intention to shorten your boat tour; rather, we were accommodating your earlier request to be picked up at 3:30 pm.
It appears there might be some confusion regarding the mention of fruits. To clarify, fruits were never included as part of our transportation or the boat rental we helped you find. It seems there may have been some mix-up regarding the activities involved.
We trust that this explanation provides more clarity for our future customers. Please do not hesitate to reach out if you have any further questions or require additional information.
Wishing you a wonderful day ahead.
Warm regards,
Mariana U