Dear valued customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your trip. We always strive to provide exceptional service and deliver on the promised offerings, and it is disheartening to hear that we fell short of your expectations.
Regarding the food and drinks, we understand that the quality of the beverages and snacks provided did not meet your expectations. We take your feedback seriously and will certainly address this with our team to ensure that the advertised details align with the actual offerings in the future.
We also apologize for the condition of the onboard bathroom. Maintaining cleanliness and hygiene is of utmost importance to us, and we regret that it was not up to standard during your trip. We will be investigating this matter to make necessary improvements immediately.
Concerning the catamaran nets, we appreciate you bringing this to our attention. Ensuring the safety and comfort of our guests is our priority, and we will inspect and address the condition of the nets to ensure they meet the required standards.
Regarding our onboard photographer, we are delighted that you enjoyed the captured moments. We strive to provide lasting memories of our guests' experiences, and we are glad that the photos exceeded your expectations. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back on board for a much-improved experience.
Warm regards,
Medardo Azueta
Customer Relations Team