Lonny, I appreciate you taking the time to leave a review but I want to say this one kind of hurt. No one that sees your 4-star review will see this as a reflection on the weather but a direct reflection on my service. Reviews are the biggest factor in whether or not someone decides to book with me, and most just look at the number of stars as opposed to reading the review. You didn’t mention anything I could do better to improve my service, so I have to assume the weather was the only factor that lowered your score.
The day of the tour, the weather report looked showed no rain during the tour, as it did the day prior, you could have cancelled the day before, also if the weather began to turn prior to the tour, I would have cancelled and refunded. We were half away though the tour when the rain started.
This is my first 4-star review and I’m sorry I’m taking it hard, but this review seems to be aimed at the weather more than at me. I urge you to consider revising this to a 5-star review if removing the weather factor warrants it.
Thank you in advance!