Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your trip. We strive to provide seamless and enjoyable experiences for all our clients, and it's disheartening to hear that this wasn't the case for you. We'll make sure to address these issues with our team to ensure they don't happen again in the future. We appreciate your feedback, and we hope to have the opportunity to make it up to you on your next adventure with us.