Thank you for taking the time to share your feedback about your recent tour with us. We genuinely appreciate hearing from you, as it helps us continually improve our services.
Regarding your comments, we would like to explain a few aspects of the tour. Your booking was scheduled for 4 PM, and during this season, it does tend to get dark early. However, we ensured that all the activities and services mentioned in the itinerary were provided, including refreshments, to make your experience enjoyable.
Additionally, we have checked with our operations team about the brief stop made by the driver. It is both a rule in Qatar and an act of humanity to assist anyone in need, especially in a challenging desert environment. Our driver confirmed that he stepped away for only about five minutes to help someone before returning to you promptly.
When we set up the keshta, the area was private and unoccupied, ensuring the exclusivity of your experience. As confirmed by the driver, he stayed with you throughout the tour to provide support and ensure your comfort and safety.
We are sorry if there were any aspects of the tour that did not meet your expectations. Your feedback is invaluable to us, and we hope to have the chance to serve you again in the future, delivering an even better experience.
Thank you once again for choosing us for your adventure in Qatar.