Thank you for your feedback.
We are sorry to hear about your experience with the van.
It is illegal to smoke inside the vehicle in NZ and it is very rare that anyone would smoke in NZ in general, so we are not sure why you experienced the strong cigarette smell. We will investigate that.
On extremely busy days when 2 big or even more cruise ships come to Dunedin we occasionally hire vehicles to accommodate our customers. We will look into not accepting any extra bookings on these busy days so we don't need to rely on rental vehicles as the state of them is out of our control.