Dear Client! As per our conversation by phone, this bad review belongs to The Port Everglades, however, we apologized and explained to you that this is a Google name this information is extracted from Google The northern part of Port Everglades is called Northport (with terminals 2 and 4). The cruise port's central area is called Midport Garage (terminals 18, 19, 21, 25, 26, 29). but it does not mean that this is the pick-up area because it's a restricted are at the Port, we provide the pick-up at the only passenger's designated pick-up area at each terminal and we always advise to provide a domestic phone number or WhatsApp in order to clarify any confusion, our driver did his best and went beyond his duty to provide you with the right pick-up location trying to send you his location via whatsapp as well as pictures via text message, its actually not our fault that you misinterpreted the pictures and messages or the lack of communication that you had with the port authorities due to the language barrier yet still the service was provided in the best professional way, reviews with 1 star means that the service was not provided or if the service was provided late, its unacceptable that because of your lack of communication with the port authorities was reflected on our transportation service better communication skills could make your traveling process more convenient in the future, we are truly sorry to hear about your bad experience with the meet-up point hoping next time your cruise experience could be better.