Hola Michael,
Thank you for taking the time to share your detailed feedback about your recent private tour experience. We sincerely apologize for the discrepancies between the tour description and the actual experience you encountered.
First and foremost, we appreciate your acknowledgment of Alberto's efforts as our driver. We're glad to hear that he ensured your safety throughout the journey, despite the language barrier and other challenges you faced.
We understand your disappointment regarding the lack of clear communication and expectations setting at the beginning of the tour, as well as the unplanned delays and deviations from the itinerary. Your concerns regarding the cigarette smell in the car and the unavailability of English-speaking guides at certain locations are duly noted, and we will address these issues with our team to prevent similar occurrences in the future.
It's regrettable that you were unable to fully enjoy the tequila tastings and explore the town of Tequila as originally planned. We acknowledge that the rushed schedule and unexpected traffic further compounded your dissatisfaction with the experience.
Please be assured that we take your feedback seriously, and we will use it constructively to improve our tour operations and ensure a more seamless and enjoyable experience for our guests in the future.
We sincerely apologize for falling short of your expectations and appreciate your honesty in sharing your thoughts. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you again for your valuable feedback.
Saludos,