Hello Jessica,
We're sorry to hear about your experience, and we apologize for any inconvenience you faced. We understand that missing your connector flight can be a frustrating situation, especially when it's your first time traveling abroad.
We would like to inform you that, unfortunately, we didn't receive a cancellation notice at the phone number listed on our website. In such cases, it is important to notify us as soon as possible to explore available options.
"Ticket redemption
Exchange requirements
Ticket provides direct entry
Special instructions
IMPORTANT: in case of last minute flight cancellation or change,
you have to report it to +52 958 116 1129 (Whatsapp) or you could lose your transfer.
Because Airlines do not report changes to us.
Thank you"
Regrettably, as a policy, no-shows are typically considered non-refundable. However, we genuinely value your feedback and would like to review your case further.
We appreciate your understanding and hope to have the opportunity to make amends for your experience.
Best regards,